Q: Will a Macintosh version of sciPROOF™ be developed?

A: Yes, we are currently developing sciPROOF for Microsoft Office X and Office 2004 which will run on the Macintosh OS X operating system. If you would like to be contacted when it is available, please contact us at info@sciproof.com with "Macintosh" in the subject line.

The beta version will be available for public testing by early March, 2006. If you are interested in becoming a Macintosh beta tester for sciPROOF, please click here for more information.

Q: Will a Word Perfect version of sciPROOF be developed?

A: Yes, a sciPROOF version for Word Perfect is planned. If you would like to be notified when the Word Perfect version is available, please e-mail us at info@sciproof.com with "Word Perfect" in the subject line.

Q: Is sciPROOF™ compatible with Microsoft Word 97?

A:No, sciPROOF is compatible with Microsoft Office 2000 (Word 2000), Office XP (Word 2002) and Office 2003 (Word 2003).

Q: Does sciPROOF work with other Microsoft Office applications besides Microsoft Word? If so, why are there not any sciPROOF buttons in the toolbars of other Office programs?

A: sciPROOF is fully functional (spell checker, format checker, option configurations, etc.) in Microsoft Word only. However, the sciPROOF spellchecker works with all other Office applications (Outlook, Outlook Express, Power Point, Front Page, Excel, Access, Visio and Microsoft Project) but the sciPROOF spelling suggestions are displayed through the native spell-check interfaces.

Q: Will terms/words that are added to the sciPROOF spell-check database in Microsoft Word be recognized in all other Microsoft Office applications (Power Point, Front Page, Excel, Outlook, Outlook Express, Access, Visio, Microsoft Project, etc)?

A: Yes, since all Microsoft Office applications share the same spellchecking components, including sciPROOF.

Q: I added terms to Microsoft Word custom dictionaries before I installed sciPROOF. Do I need to re-add these terms to sciPROOF?

A: No, sciPROOF and the Microsoft Office spellchecker work together. While spellchecking, terms are evaluated by Word's standard and custom lexicons first and then "passed" to sciPROOF if the term is not recognized.

Q: What languages are supported by sciPROOF™?

A: sciPROOF supports all languages that are configured during the installation of Microsoft Office. For example, if you installed spellchecking support for English, German, Spanish, Italian, Portuguese, etc., then sciPROOF will support all of these languages. To install/configure spellchecking components for a particular language, please start the installation of Microsoft Office. Next, go to the "Components" page and then to "Proofing Tools" from the "Office Shared Features"section and select the language(s) to support.

Please note that all scientific terms in the sciPROOF database are in English (US). However, you can add terms in any language that are configured in Office.

Q: Why is sciPROOF not available on CD?

A: We often release software updates that include new features, technical improvements, etc. By providing sciPROOF in digital format only, our customers are guaranteed that they purchase the latest version of sciPROOF.

Q: Will I be charged for compatibility upgrades of sciPROOF?

A: No, we do not charge for sciPROOF "compatibility" upgrades. For example, if you are using sciPROOF Version 1.0.x on Microsoft Office XP and upgraded to Microsoft Office 2003, we would provide sciPROOF Version 1.0.x for Microsoft Office 2003 at no charge.

Q: I am a sciPROOF customer and need to re-download sciPROOF. How do I do this?

A: The full version of sciPROOF™ can be downloaded from Download Full Version page.

Q: How do I install sciPROOF on multiple computers?

A: Download sciPROOF to each computer or download to a CD to install on multiple computers.

Q: Can the sciPROOF Terminal Server Edition be installed on any server?

A: Yes, the only requirements are that the following are installed:

• Operating System: Windows NT 4.0 Terminal Server, Windows 2000 Advanced Server, or Windows 2003 Server.
• Microsoft Office 2003, Office XP, or Office 2000.

Q: We are setting up the sciPROOF Terminal Server Edition and Microsoft Office is installed locally on the workstations. Will this cause any problems?

A: No, this will not cause any performance problems.

Q: I cannot open the file downloaded: "sciproof.exe.cgi". How do I open it?

A: Some web browsers add a ".cgi" to file name. Please re-name this file to "sciproof.exe" and try to re-open it.

Q: How do I determine the Version of sciPROOF that I am using?

A: Open Word and go to Tools > sciPROOF > About sciPROOF. The sciPROOF version will be displayed in the "About sciPROOF" dialog.

Q: How do I uninstall sciPROOF?

A: Go to Start > Settings > Control Panel > Add/Remove Programs and click on sciPROOF and remove, or go to Start > All Programs > sciPROOF > Uninstall sciPROOF. The sciPROOF uninstaller will completely remove sciPROOF from your computer.

NOTE: Please DO NOT DELETE the sciPROOF program folder to uninstall sciPROOF. This may cause problems with uninstallation. Also, you must have the appropriate administrative privileges to uninstall the software from your computer. For more information about administrative privilege settings, please refer to your operating system help or contact your system administrator.

Q: While trying to install sciPROOF™, I received the following error message: "ERROR: Installation detected that spell checker component is not installed or is damaged.". What does this mean?

A: This means that Microsoft Word 2003, 2002 or 2000 spellchecking components are not installed or are damaged. You need to start installation of Microsoft Office and install/repair the spellchecking components. Please see "Proofing Tools" from the "Office Shared Features" section.

Q: I have uninstalled sciPROOF and I want to remove all of the sciPROOF buttons from the toolbar. How do I do this?

A: To remove the sciPROOF "floating toolbar", open Word, go to Tools > Customize and right-click on sciPROOF and delete it. To remove the sciPROOF buttons in the Tools Menu, go to Tools > Customize. Keep the Customize Window open, open the Tools Menu, select the button that you want to remove, right-click on it and delete it.

Q: How do I report a technical problem with sciPROOF?

A: If you find any technical problems with sciPROOF, please proceed with one of the following:

• Diagnostic Utility (preferred method): If sciPROOF is installed, go to Start > All Programs > sciPROOF > sciPROOF Diagnostic and run this utility. The utility will automatically prepare a report and attach itself to an e-mail addressed to our technical support team. In the e-mail, please include a detailed description of the problem and the exact text or screenshot of any error messages that you received. The sciPROOF diagnostic utility can also be downloaded from the Updates & Utilities page.
• Bug Report: If sciPROOF is installed, please start Micrsoft Word, go to Tools > sciPROOF > About sciPROOF, open the "About sciPROOF" dialog, click the "Bug Report" button and proceed with the bug report wizard.
  If sciPROOF is not installed or you have problems with the Diagnostic Utility then please submit a report through the Bug Report page.

Q: I installed spellchecking components for additional languages from the Microsoft Proofing Tools Kit after I installed sciPROOF. How do I configure sciPROOF to support these newly added languages?

A: To add/remove support for a language, please do the following:

• Close all running Microsoft Office Applications.
• Start sciPROOF installation.
• Choose the "Configure languages" (add/remove/repair support for installed languages) option.
• Proceed to the "Languages supported by sciPROOF" page of the installation wizard.
• Click the "Select..." button on this page to display the "Language Support" dialog.
• Check/uncheck the languages from the list to install/uninstall their support.

Q: I purchased sciPROOF Version 1.0.x for Microsoft Office XP, but recently upgraded to Microsoft Office 2003. Do I need to re-install sciPROOF?

A: Yes, there are three versions of sciPROOF, one for Office 2000, Office XP and Office 2003. Please go the Download Full Version page and download the appropriate version.

Q: Do previous versions of sciPROOF, including the Demo, need to be uninstalled before installing a new version?

A: Yes, but please note that the installation wizard will detect and uninstall previous versions of sciPROOF automatically while installing sciPROOF. If you would like to uninstall sciPROOF manually, please refer to the "Uninstalling sciPROOF" section of the user instructions.

Q: If I uninstall sciPROOF, will I lose terms that I have added to the Word and sciPROOF Custom Dictionaries?

A: A: No, sciPROOF does not affect Word's custom dictionaries and the sciPROOF custom dictionary is automatically saved when sciPROOF is uninstalled.