1.A Please specify the version of Microsoft Windows you are using.
-- Select One --
Windows 98
Windows 98 SE
Windows ME
Windows NT 4.0 Workstation
Windows NT 4.0 Server
Windows 2000 Professional
Windows 2000 Advanced Server
Windows XP Professional
Windows XP Home
Windows 2003 Enterprise
Windows 2003 Standard
Windows 2003 Web
Windows Vista
Other
1.B Please specify the build of operating system and any service packs.
NOTE: To obtain information about your operating system, please open the "System Properties" dialog and go to "General" tab. To invoke "System Properties" please go to Start > Settings > Control Panel > System or right click on "My Computer" icon on your desktop and select "Properties."
2.A Please specify the version of Microsoft Word (Microsoft Office) you are using.
-- Select One --
Word 2000 (Office 2000)
Word 2002 (Office XP)
Word 2003 (Office 2003)
Word 2007 (Office 2007)
Other
2.B Please specify exact build id of Word and any installed updates.
NOTE: To obtain this information, please do the following:
For Office 2000 , XP and 2003 users: open Microsoft Word, go to the "Help" menu and select "About Microsoft Word."
for Office 2007 users: open Microsoft Word, go to "Office button" > "Word Options" > "Resources"-tab > "About Microsoft Office" ("About"-button).
Provide us with the first line on the "About Microsoft Office Word" dialog, for example, Microsoft Word 2000 (9.0.2720) .
3.A Please specify the product.
-- Select One --
sciPROOF v.1.x
Scientific Dictionary Package (SDP)
3.B Please specify the version of the software.
NOTE: To obtain the version of the product, please do the following:
For sciPROOF v.1.x users: open Word, go to "Tools" > "sciPROOF" menu and select "About sciPROOF." For example, sciPROOF 2003 Demo Workstation Edition (v.1.0.80.0) for Microsoft Word 2003 (Office 2003) .
For SDP v.2.x users: open Word, open "About SDP" dialog. For example: Scientific Dictionary Package (Standard Edition) v.0.2.0.11 .
4. Please describe the problem in detail.
NOTE: There are 2046 characters as maximum.
5. Please provide the following contact information in case our technical support staff needs to contact you. Thank you.
Name
E-mail
Phone
Comments
NOTE: Phone and Comments fields are optional.